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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Ronald Leunisse (Managing Director DHL Express the Netherlands) and Angéline Maas (Vice President Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Ronald and Angéline would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just send Ronald and Angéline an email and let them know what you think. Please include your telephone number if you would like us to call you back!
Is your DHL tracking number longer or shorter than 10 digits? Please send your feedback to DHL ParcelExternal Link / New Window.

Ronald Leunisse
Managing Director DHL Express the Netherlands

“We know your business relies on DHL’s service excellence, thank you for supporting us to make it even better.”

Angéline Maas
Vice President Customer Service

“You deserve service excellence and it’s our job to ensure you get it.”
Ronald and Angéline will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 working day.
Should you need to talk to us in the meantime, please call Customer RelationsContact Us on 088 – 055 2000. Our opening times are 8:00am to 6:00pm, Monday to Friday.

Track up to 10 numbers at a time. Separate with a comma (,) or return (enter).

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